Returns

We accept returns only under the following conditions:

  • The product received is damaged or defective
  • The wrong item was delivered

Returns must be requested within 48 hours of delivery with proof (photos/videos).

Important: To claim “DAMAGE/DEFECT/MISSING” products unboxing video/opening video compulsory*

Non-Returnable Items

  • Customised or made-to-order products
  • Items purchased on sale or discount

Refunds

Once the returned product is received and inspected, approved refunds will be credited to the original payment method within 5–7 business days.

Exchange Policy

We offer exchanges only for size issues in ready-to-wear products, subject to availability.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. Custom orders cannot be cancelled once production has started.

Contact for Returns

Email: info@thequeenshandmaid.com